Shipping policy

🚚 Shipping Policy

At Treaty Tails, we’re committed to delivering your pet’s essentials safely and efficiently. Below you’ll find everything you need to know about our shipping process.

📦 Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Once your order is processed, it will be prepared and dispatched as quickly as possible.

🌍 Shipping Time

Delivery typically takes 5–12 business days, depending on your location and local courier services.

Please note:

Remote areas may require additional time
Delays may occur during high-demand periods or holidays

🚚 Shipping Cost

We offer free shipping on most orders.

Any applicable shipping fees (if required) will be clearly displayed at checkout—no hidden charges.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

You can use this to monitor your delivery status anytime.

🧾 Incorrect Address

Please ensure that your shipping address is correct at checkout.

Treaty Tails is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

📦 Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us.

We will work with the shipping provider to resolve the issue and ensure you receive your order.

📭 Separate Shipments

In some cases, your order may arrive in multiple packages. This helps us deliver your items faster.

❤️ Our Promise

We understand how important your pets are, and we take every order seriously.

Our goal is to provide a smooth, reliable delivery experience—so you can focus on what matters most: caring for your pet.

🐾 Need Help?

If you have any questions about your shipment, feel free to contact our support team anytime. We’re always here to help.